Frequently Asked Questions

 

     
Monday-Friday 8am-8pm
Saturday & Sunday 8am-6pm
*First appointments begin at 9am, with last appointments beginning an hour prior to closing
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We recommend scheduling services at least two weeks in advance to ensure availability. Allow one month for spa packages. A credit card or member number will be used to hold your appointment. Edit
In the event that your requested date is not available, a wait list will be provided to accommodate you in the event of a cancellation. Edit
Please cancel your appointments 24 hours in advance to allow other guests ample time to schedule appointments in your absence. Cancellations made less than 24 hours in advance or "no shows" will be charged 100 percent of the treatment price. Edit
No, but Houstonian Club Members do receive discounts on all Trellis spa services. Click here for Membership Information or visit www.thehoustonianclub.com. Edit
We recommend that guests arrive at least 30-45 minutes prior to their scheduled appointment times. This will allow you time to enjoy our Signature Baths and become acquainted with the facilities. Unfortunately, late arrivals will result in a shortened service time. Edit
If you are running more than 15 minutes late for any service, we require that your appointment be rescheduled. Cancellations made less than 24 hours in advance or "no shows" will be charged 100 percent of the treatment price. Edit
Yes, please specify when making your appointment. Edit
Yes. A $75 Facility Fee for the day will be charged for use of the spa without an appointment. Edit
You will be provided a robe and slippers to wear during your spa experience. Disposable undergarments are available to you if you feel more comfortable when having a body treatment. Edit
Although lockers with security lock boxes are offered, we suggest that you leave your valuables (i.e. jewelry) at home. Trellis will not be responsible for lost or stolen personal items or valuables. Edit
A pre-treatment consultation at the time of your reservation will address any concerns regarding your comfort. If you are uncomfortable in any way, please bring it to your service provider's attention. Edit
For face or body treatments, we ask that you wait in the upstairs relaxation area. Guests scheduled for hair and nail appointments are asked to lounge by our Indoor Float Pool.
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Guests are welcome to relax before or after their treatments in our Tranquility or Relaxation rooms, and enjoy the Trellis Baths area or our Indoor Float Pool. Edit
Guests must be 14 years of age and older to receive a spa treatment. Guests 14-17 years of age must have a parent or guardian in the spa during the treatment time. These services will be booked with the same gender provider unless requested differently by the parent or guardian.
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As a courtesy to other spa guests, children are not permitted in spa treatment areas or left unattended in the lobby. Edit
Gratuities are accepted for exceptional service. Typical gratuities for spa services begin at 15 percent and may be higher based upon satisfaction level. Edit
Lunch, dinner and dessert menus are available upon request. Complimentary juices, herbal teas and flavored waters are available daily in the spa. Edit
We ask that merchandise be returned within 30 days with your receipt. Edit
Trellis Gift Certificates may be purchased in any dollar amount and used towards any of our spa treatments or spa packages. Trellis Gift Certificates do not have an expiration date and are non-refundable. The Trellis Retail Gallery also features Trellis robes and various homecare products that compliment any Trellis gift certificate.
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As a courtesy to other spa guests, we restrict the use of cell phones and pagers inside the spa. Smoking is not permitted, as the The Houstonian Campus is a smoke-free campus. Edit
If you are pregnant, please let your guest services coordinator know. This will guarantee that you receive the proper treatments to best suit your needs. Please note, that a doctor's note of release is required for all prenatal massages within 24 hours of your appointment.
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If you currently are using these drugs, please advise your guest services coordinator and service provider. Some treatments, such as waxing, are not recommended for those using these products. Edit
Please inform your guest services coordinator and service provider of any health issues that you have. Our team of expert therapists will see that your treatment is specialized for your particular needs. Edit